"Design is not just what it
looks like and feels like.
Design is how it works"
WOULD YOU genuinely LIKE TO Get staff Involved
in DESIGNing the FUTURE of your BUSINESS ?
How DID I GET Business Transformation right
Several years ago, whilst analyzing and designing a financial industry company business transformation, I had the opportunity to conduct Action Research on my own work. The focus of the Action Research was: 'how can the use of a Business Architecture approach effectively support the planning, design and negotiation of a business transformation initiative'.
In preparation for the Action Research, I undertook an extensive literature research into the success and failures of IT-based Business Transformation over recent history.
The results of this literature research suggested, a common set of attributes*, that when present appeared to contribute to the success of transformation projects, and conversely, when absent appeared to be a major factor in those unsuccessful business transformation projects:
*Strategic and Operational Alignment,
The importance of commencing the proposed transformation with a structured focus on the appropriate Business Strategies and including controls for ensuring Strategic Alignment;
,Ensuring the provision of sufficient knowledge to inform both the viability of the solution design and also the subsequent decision to proceed;
Improvement though not simply just that of the new service, but also equally important, the investment made in the ability of the purchasing and enabling client organisation;
The critical commitment made to a continuous and effective human approach, across the organisation for engaging with employees and stakeholders throughout the entire program.
I subsequently incorporated this learning into the revision of my Arcibus Business Transformation Framework.
How to Design your Business Transformation TOGETHER
Arcibus Business Architecture develops through a series of focus groups that will provide, not only the future Target Operating Models for the business, but also a powerful on-going Participate Management decision-making facility.
The Arcibus Business Transformation Design program is made up of Seven Key Stages:
How to Address your wicked problems
DO YOU NEED HELP to address the Cultural Wicked Problem
Buchanan, R. (2004). Management and Design: Interaction Pathways. In J. R, Boland and Collopy, F (Ed.), Managing as Designing (pp. 54-65). Stanford, California: Stanford Business Books.
Conklin, J. (2005). Wicked Problems and Social Complexity Dialogue Mapping: Building Shared Understanding of Wicked Problems: John Wiley & Sons.
Rittel, H., W,J, & Webber, M., M. (1973). Dilemmas in a General Theory of Planning. Policy Sciences, 4, 155-169.